Every day we deal with different users – single visitors, schools, and tourist operators – and several requests.
To reach them all, we communicate using diverse languages, channels and tools: email, website, social media.
Thanks to our technologies we can guarantee a round-the-clock service to the main Italian museums and cultural institutions. Our call centres methodologies are ISO 9001 e SA 8000 certified.
AMONG OUR SERVICES:
- call centres run by specialized multilingual operators
- information automation after cultural sites’ closing time
- survey and Customer Satisfaction measurement systems
- devoted numbers to handling reservations in different sites
- special numbers and dedicated teams for tour operators, groups and schools