Business areas

Contact center

Providing reliable information and guarantee an accurate assistance to cultural audience is one of our distinctive expertise.

Every day we deal with different users – single visitors, schools, and tourist operators – and several requests.

To reach them all, we communicate using diverse languages, channels and tools: email, website, social media.
Thanks to our technologies we can guarantee a round-the-clock service to the main Italian museums and cultural institutions. Our call centres methodologies are ISO 9001 e SA 8000 certified.

AMONG OUR SERVICES:

call centres run by specialized multilingual operators
information automation after cultural sites’ closing time
survey and Customer Satisfaction measurement systems
devoted numbers to handling reservations in different sites
special numbers and dedicated teams for tour operators, groups and schools

Bookings and sales Contact center

Integrated activities

Bookings and sales

We customise ticketing service in accordance with the needs of our clients and the characteristics of the cultural sites and providing the most suitable solutions to guarantee the best flow management.

Open Activities

Integrated activities

Contact center

Every day we deal with different users – single visitors, schools, and tourist operators – and several requests.

Open Activities

Best practice

Appia cultural tourism supply chain project As the parent of a temporary JV cooperative, CoopCulture has conducted a feasibility study regarding the creation of an extensive cooperative tourism supply chain aimed at contributing to the sustainable promotion of Italian regions and increasing cultural engagement.
Regional Prison Library System | SBCR Since 2012, thanks to the cooperation with Ancona, Ascoli, Fermo, Fossombrone, Pesaro and Camerino correctional institutes and many public and private stakeholders, CoopCulture is actively involved in the management of SBCR | Sistema Bibliotecario Carcerario Regionale delle Marche.
Palazzo Merulana The restoration of Palazzo Merulana, strongly desired by Elena and Claudio Cerasi Foundation, was not only a simple upgrading of the exhibition spaces. It gave life to a new meeting and cultural production hub for the Esquilino and the city of Rome.
Crossdev CROSSDEV is a 3-years project co-funded by the European Union through the ENI CBC MED Programme. The project’s objective is contributing to the economic and social development in Mediterranean, strengthening and enhancing sustainable tourism practices, emphasizing common heritages and resources.
INCAmmino The INCAmmino project - Economic development of rural communities in the area of influence of the Inca Way (Qhapaq Ñan, Bolivia) aims at the enhancement and sustainable use of natural and cultural heritage and the application of new technologies in the community tourism sector.
La cultura dell'accoglienza. L'accoglienza della cultura. A project promoted by CoopCulture for the Polo Culturale di Agrigento. An initiative that has strengthened the sense of belonging and participation in heritage in the adolescent publics involved through meaningful cultural experiences and shared reflection paths.
The spectacle of dawn in the Valley of the Temples Theatrical visits to the Valley of the Temples: the format, conceived by CoopCulture, which combines performing arts, archeology and cultural heritage in an unprecedented experience of after-hours use.
“Uomo di Altamura” Regional Network The network was founded on the initiative of a temporary joint venture (JV) between CoopCulture, Iris cooperativa Sociale and CARS, which was awarded the tender for the management of the “Uomo di Altamura” network of museums.

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