The CoopCulture integrated management system — encompassing Quality (ISO 9001), Social Accountability (SA 8000), Gender Equality (UNI 125), Health and Safety (ISO 45001), Environment (ISO 14001), and Information Security (ISO 27001) and Prevention of Corruption (ISO 37001), serves as a strategic tool to:

• ensure customer satisfaction;
• deliver services in full compliance with contractual and regulatory requirements;
• guarantee workplace safety and environmental protection;
• promote gender diversity and equal opportunities;
• maintaining information security and data protection;
• preventing corruption;
• achieve defined objectives through continuous improvement;
• provide stakeholders, public institutions, trade unions, suppliers, and the general public with a transparent image of the cooperative.

The SA 8000 standard, in particular, guarantees fairness and integrity in labor relations, with a focus on the following principles: protection of health and safety in the workplace; freedom of association and the right to collective bargaining; prevention of discrimination and abuse of disciplinary measures; respect for working hours, workload, and fair remuneration; and the prohibition of child labor and forced labor.

CoopCulture has also implemented its management system in accordance with Legislative Decree 231/2001, which regulates the administrative liability of legal entities for criminal offenses, by adopting a: Code of Ethics; Organizational, Management and Control Model; List of Offenses; Disciplinary System; and by appointing an independent Supervisory Body, which can be contacted directly at odv@coopculture.it. 

Finally, CoopCulture has aligned its management system with the legal obligations set forth by Legislative Decree 196/2003 and EU Regulation 2016/679 (GDPR), appointing a Data Protection Officer (DPO) who can be contacted at dpo@coopculture.it.

A key feature of the integrated management system is that every employee may report any concerns or discomfort regard requirements of the international standards at segnalazioni@coopculture.it, including anonymously through the dedicated whistleblowing platform indicated below.The e-mail address is monitored by an external legal office, and the non-compliance managed with the support of colletive organizations:Social Performance Team, for the social responsability, Guidance Committee for gender equality, Anti-Bribery Compliance Function.

In accordance with Legislative Decree 24/2023, a dedicated platform for reporting unlawful conduct relevant to whistleblowing legislation is also active externally. This platform guarantees the confidentiality of the whistleblower's identity and, where applicable, also allows anonymous reports to be sent to the Supervisory Body and the Anti-Corruption Compliance Function at the following link: https://coopculture.whistlelink.com/.